That's been the core of my work defining, designing and dissemminating business processes such as research best practices and knowledge management steps.
Secondary Research Guidebooks
User Research, Database Management, Process Training
Research redundancy had been occurring across project teams as one often repeated the research accrual previously completed by another. A cloud-based database enabled the centralized compilation of research materials, and accompanying guidebooks aided in navigating that database as well as other tools that could add to the research base.
Limited accrued secondary research + cross-project research redundancy.
Interviews with colleagues to understand their desires and use tendencies, where gaps were.
A cloud-based database for compiling secondary research that was steadily released across five offices and that doubled in size in its first year of use.
A linked reference book and accompanying training course.
Multimedia Ethnographic Research
Training Curriculum Development, UI Design, & Field Materials Production
Fueled by a desire to produce more immersive research deliverables, this initiative involved the definition of a process approach stemming from filmmaking, as well as acquisition and training for new tools to use while on set.
Lack of research report tangibility in research deliverables.
Beginning with an end-to-end timeline from team training to client delivery, we compiled and then adapated filmmaking processes to the human-centered design.
An end-to-end delivery process, a training curriculum, and a new firm revenue driver.
Alongside process improvement, another goal has been to produce materials that will be useful in the midst of doing the work, rather than just prior to doing it.